Issue:
You have Office 365 client application (Word, Excel, PowerPoint) trying to open a document from SharePoint or OneDrive via the Office recently used document list and receive error:
"Sorry, something went wrong"
Cause:
Office 365 no longer support the registry key:
[HKEY_CURRENT_USERSoftwarePoliciesMicrosoftOffice16.0CommonRoaming] "RoamingSettingsDisabled"
[HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonRoaming] "RoamingSettingsDisabled"
Workaround:
The workaround is to delete the above registry keys or set it to 0.
If you need to reduce the traffic that Office is sending to the internet you can use these registry keys:
- HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonInternet
Name: UseOnlineContent
Type: DWORD
Value: 0 -Do not allow Office to connect to the Internet. Office applications do not connect to the Internet to access online services or to download the latest online content from Office.com. Connected features of Office are disabled. - HKEY_CURRENT_USERSoftwarePoliciesMicrosoftOffice16.0CommonInternet
Name: UseOnlineContent
Type: DWORD
Value: 0 - Do not allow Office to connect to the Internet. Office applications do not connect to the Internet to access online services or to download the latest online content from Office.com. Connected features of Office are disabled.