Social CRM
Far more than a passing trend, social is here to stay.
But when it comes to applying it to your business, you may be asking, "Where do I start?" The answer is simple: start with the priorities you have for your business.
Enterprise Social can help you do whatever you need to do—faster and smarter. Social capabilities help you do many things:
- LISTEN. Hear what your customers are saying, uncover trends, and identify influencers.
- ENGAGE. Take part in meaningful conversations with your stakeholders.
- COLLABORATE. Connect with people quickly and easily, and work together to desired outcomes.
- AMPLIFY. Create broad awareness of your message.
- SOLVE. Grow and harvest community knowledge, and connect customers to solve problems.
- INNOVATE. Take action on ideas and opportunities gleaned from the crowd.
- ANALYZE. Get real-time feedback, monitor buzz, detect sentiment, and measure impact.
To learn how see the whitepaper "The Connected Enterprise: Embracing social technologies to drive the Dynamic Business."
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See also
- Social CRM - link
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