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Windows 8 devices fail to Sync with Microsoft Exchange with 86000c2a Error (or similar)

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Having trouble creating an ActiveSync Mailbox Policy to support your shiny new Windows Phone or Surface devices without checking the dreaded "AllowNonProvisionableDevices" setting? Well, let's see if I can help you out!

While it is documented that Windows devices only "support" certain policy settings:

http://support.microsoft.com/kb/2823900

There are SOME settings that can be configured that will prevent these devices from syncing AT ALL.

These settings are as follows:

-MaxCalendarAgeFilter
-MaxEmailAgeFilter
-AllowStorageCard
-WSSAccessEnabled
-UNCAccessEnabled

In my testing, I found that ANY of these settings being set to ANYTHING other than the values specified below will result in sync failure. I also included a sample of how I set the values using Exchange Management Shell:

 

 

Set-ActiveSyncMailboxPolicy $YourPolicy -MaxCalendarAgeFilter All

Set-ActiveSyncMailboxPolicy $YourPolicy -MaxEmailAgeFilter All

Set-ActivesSyncMailboxPolicy $YourPolicy -AllowStorageCard $true

Set-ActivesSyncMailboxPolicy $YourPolicy -WSSAccessEnabled $false

Set-ActivesSyncMailboxPolicy $YourPolicy -UNCAccessEnabled $false

 

See http://help.outlook.com/en-us/140/cc952755.aspx for instructions on connecting to EMS via Remote Powershell. Enjoy!

 

Here is the final, working policy that I came up with:

 

Many thanks to Jamie Tsottles for assisting with this post and verifying the veracity of the content :)


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