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Windows 8 devices fail to Sync with Microsoft Exchange with 86000c2a Error (or similar)

Having trouble creating an ActiveSync Mailbox Policy to support your shiny new Windows Phone or Surface devices without checking the dreaded "AllowNonProvisionableDevices" setting? Well, let's see if I can help you out!

While it is documented that Windows devices only "support" certain policy settings:

http://support.microsoft.com/kb/2823900

There are SOME settings that can be configured that will prevent these devices from syncing AT ALL.

These settings are as follows:

-MaxCalendarAgeFilter
-MaxEmailAgeFilter
-AllowStorageCard
-WSSAccessEnabled
-UNCAccessEnabled

In my testing, I found that ANY of these settings being set to ANYTHING other than the values specified below will result in sync failure. I also included a sample of how I set the values using Exchange Management Shell:

 

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Set-ActiveSyncMailboxPolicy $YourPolicy -MaxCalendarAgeFilter All

Set-ActiveSyncMailboxPolicy $YourPolicy -MaxEmailAgeFilter All

Set-ActivesSyncMailboxPolicy $YourPolicy -AllowStorageCard $true

Set-ActivesSyncMailboxPolicy $YourPolicy -WSSAccessEnabled $false

Set-ActivesSyncMailboxPolicy $YourPolicy -UNCAccessEnabled $false

 

See http://help.outlook.com/en-us/140/cc952755.aspx for instructions on connecting to EMS via Remote Powershell. Enjoy!

 

Here is the final, working policy that I came up with:

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Clik here to view.

 

Many thanks to Jamie Tsottles for assisting with this post and verifying the veracity of the content :)

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