Mike Rosado demonstrates the new Fixit Center Pro tool at AskPFEPlat, which incorporates our latest support diagnostic tools, which replace the venerable MPSReports utilities (which collected data quite efficiently, but didn’t analyze that data).
For many years, Microsoft Commercial Technical Support (CTS) would always ask customers to run a data gathering tool called Microsoft Product Support (MPS) Report Tool and manually go through analyzing the files collected one at a time. This is a very tedious job and it’s prone to human error, because we can all look at logs and interpret them differently. As a result, we could potentially miss critical data that can lead to a false root cause analysis.
Now we are providing you a NEW and improved automated tool called the Microsoft Support Diagnostics Tools (MSDT) Analysis Packages which is our replacement for the old MPS Report Tool. These new MSDT Analysis Packages are broken down by technology, using Windows Diagnostics Infrastructure (WDI) framework to collect logs and configuration data from a workstation or server for further analysis. Then the MSDT Analysis Packages get uploaded to the FICP website that leverages a Unified Diagnostics Ecosystem (UDE). This UDE engine automates and standardizes on support issues reported to Microsoft, then provides a more unified and comprehensive root cause analysis with Recommended Solution steps to complete.
Yep – you can now automatically scan for issues we know about and have already fixed.
And once the analysis is complete, you get to view your issues, and optionally escalate to CTS (support):
All the detail you could ever wish for, at the post: Before opening a case, try FixIt Center Pro!
Posted by Tristan Kington, MSPFE Editor (“and it’s Centre!”)