Create Incident from Service Request and copy various attributes

This script will copy an existing Incident in Service Manager 2012 and create a new Service Request copying various attributes. After the copy, the Incident will be cancelled with a reference to the newly created Service Request. Andre Carter from Microsoft Australia has created this script, that based on an existing Incident creates a new Service Request. The script performs the following: 1.      Copies the Incident source to the Service Request Source (e.g. E-Mail, Portal...(read more)